Successful Practice Conversions

Patient FAQs

The concierge medicine doctors who partner with Paragon Private Health all provide wellness-centered care, personalized for each of their patients.

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I’ve considered joining a concierge practice. Why should I choose a Paragon physician?

Paragon physicians are passionate about their patients and the level of care they provide them. Our physicians are held to the highest professional, educational, moral and ethical highest standards by their colleagues, patients, community and Paragon.

Paragon physicians focus on wellness-centered care. They accomplish that by; investing the time necessary to get to know each patient as an individual, providing direct physician access, addressing all questions and concerns and, practicing proactive (prevention and wellness) health care in addition to reactive, "sick" health care.

The goal of each Paragon physician is to provide each of their patients with health, vitality and longevity.

Are Paragon physicians employees of your company?

Although Paragon and its affiliated physicians work in partnership to provide each patient with the highest level of health care, the physicians are not our employees.

How do Paragon and my physician work in partnership?

Physicians hire Paragon for the professional services our company provides to practices that have made the decision to operate as a concierge model.  Paragon is the nation’s preeminent services management company for converting a medical practice from a traditional practice model to a more personalized model – the hallmark of which is the direct one-on-one relationship developed between the patient and their physician.

Although Paragon provides each of our affiliated physicians with extensive services and resources, for the practice and patient alike, the physician remains the owner of the practice.

Paragon is not a health care provider and is not consulted by physicians regarding medical issues.  Instead, we introduce and implement best-in-class services, resources and tools to assist the physician in providing an unparalleled health care experience.

How many patients does each Paragon physician have?

In order to provide each patient with personalized preventive care, each Paragon physician limits the number of patients they see about 20% of their current practice size.  However, the actual number of patients varies with each physician.  By comparison, the typical primary care physician sees over 2,000 patients, on average, in a traditional practice model.

What happens if more than a limited number of patients want to join the practice?

Membership at each Paragon physician’s practice is based on a first-come, first-served basis.  Once the physician reaches their pre-set patient goal, a waiting list will be established, also on a first-come, first-served basis.

Does the physician charge an annual fee?

By reducing the number of patients they see to about 20% of a traditional practice, Paragon physicians charge an annual membership fee which is similar to the fee charged for a comprehensive executive-level physical. That said, most annual executive-level physicals do not include ongoing health care ("continuity of care") for 12 months.  The annual fee includes personalized care for an entire year in addition to the annual executive-level physical.

Does each Paragon physician accept health insurance?

Many of the Paragon physicians have chosen to continue to accept health insurance, including many health plans as well as Medicare.  However, some have opted-out of health insurance, partially or entirely.  Please inquire with your physician to discuss the specifics of their practice.

Will my health insurance cover the annual fee?

Health insurance companies view the services covered by the annual fee as “non-covered” services.  Therefore, they do not pay, or reimburse, the annual fee. 

It's important to note, we encourage you to maintain health insurance for non-covered services which may include office visits, sub-specialist care, hospital visits, lab work, diagnostic testing, or other healthcare related expenses.

Am I still responsible for my insurance deductible and co-payments?

Yes.  Patients are responsible for deductibles and co-payments required by their health insurance company.

I have a consumer directed health plan. Can I use that to pay the annual fee?

You may be able to use a health savings plan (HSA), flexible spending account (FSA) or medical savings account (MSA) to pay for your annual fee.  We recommend you speak with your financial advisor or company’s benefits manager to discuss the specifics of your account.

Is the annual fee tax deductible?

If you itemize your medical expenses it very well may be.  We recommend you contact your tax advisor to explore this option.

Are there payment plans available for the annual fee?

The annual fee may be paid in full at the time you become a patient of the Paragon practice.  You may also opt to pay the annual fee in two equal payments (semi-annually) or in four equal payments (quarterly).

Is a refund an option if I’m not satisfied with the practice?

Paragon, in partnership with each affiliated physician, has implemented best practices to ensure the satisfaction of each patient.  However, if you have not had your annual physical exam, and request a refund in writing, a prorated refund will be issued to you.  Refunds are not available to patients who have received their annual physical exam.

Will my Paragon physician see my visiting relatives or friends if a medical need arises?

Yes, as a benefit of your membership, your Paragon physician will see your visiting relative or friend if an urgent medical need dictates they be seen while visiting.  Standard fees may apply for the visit, testing or other services provided.

How will I be assisted if I am referred to a sub-specialist or hospital?

Paragon physicians and their dedicated staff will assist you with the coordination of your care with sub-specialists, hospitals and other providers – as medically necessary.

Who will see me when my Paragon physician isn’t available?

Each Paragon physician has arranged for physician coverage when they are not available.  Whenever possible, advance notice will be given by your physician.