We have updated and improved our process for managing patient terminations.
If we hear from a patient that they would like to discontinue their membership, we will now send a ‘Termination Request Confirmation Email‘ to the patient and a copy to the physician and practice staff before processing the termination.
This will provide a proactive notification for your reference, and in case the physician or practice staff would like to assist with trying to retain the patient.
Below is an example of what this email will look like:
Please feel free to contact us with any questions or concerns you may have, 877-997-2724.